Masterbuilt 20070106/20070910 30-Inch Electric Smokehouse Smoker, Black
Hello Folks,
I read all the product reviews and agree that this is one great smoker, no need for me to post, the subject is well documented.
However I would like to comment on the customer service I encountered when I had a problem with my unit. I use my MES often, and long smokes 12-14 hrs. are common. A couple of weeks ago I had a problem with my heating system. This smoker is almost 2 years old and well beyond warranty, my thinking was to contact Masterbuilt and see if they would give me a good price on the parts I need for the repair. Well as it turned out Masterbuilt is replacing my smoker with a new one.
In these times when customer service is usually an outsourced formality it's reassuring to do business with a company still takes care of the customers.
I recommend Masterbuilt without reservation.
Masterbuilt 20070106/20070910 30-Inch Electric Smokehouse Smoker, Black
